December 08, 2009
MORE LEADERSHIP TIPS
From
www.Better-Leadership.com
5 Tips for Handling Criticism
SITUATION:
Criticism derails not only your self-confidence, but your short-term productivity as well. In hindsight, you wish you could have managed it better.
TRY THIS:
5 Tips for Handling Criticism, in order
1) Acknowledge
2) Walk Away
3) Process
4) Reframe
5) Close
In detail:
1) Acknowledge:
Acknowledging the criticism does not mean that you agree with it. For
the
short-term, take in what you hear and accept it with a nod. If you are
reacting with any emotion such as confused, defensive, angry, shocked
or hurt, know that you are likely NOT to be thinking objectively.
Simply state, "let me think about that."
2) Walk Away: Before
emoting about the criticism, separate yourself from the situation.
Emotion bypasses our prefrontal cortex, the part of our brain
responsible for higher reasoning. No wonder we get ourselves in trouble
when we are emotional.
3) Process: Once things are clearer, identify your reaction and how you felt. What was the trigger? Did it remind you of something in the past? What might be at the core of your reaction? Articulate what went through your head after hearing the criticism.
Finding the answers for these is not critical, but it could help you defuse future incidents more quickly.
4) Reframe: Find something about the criticism that was worthy. If only ... "he seemed to feel comfortable giving me the criticism!" Disposition it mentally as something you may act on, or not. Make an effort to identify it as something in the past. Know that not every piece of criticism that someone gives should be taken as gospel.
5) Close: Close the loop on this dialog by thanking the person for his feedback. Let him know you are open to future feedback. If the criticism was unnecessarily harsh, let him know that you most appreciate feedback that is actionable and objective. This will send the subtle message that he could adjust his level of criticism.
3) Process: Once things are clearer, identify your reaction and how you felt. What was the trigger? Did it remind you of something in the past? What might be at the core of your reaction? Articulate what went through your head after hearing the criticism.
Finding the answers for these is not critical, but it could help you defuse future incidents more quickly.
4) Reframe: Find something about the criticism that was worthy. If only ... "he seemed to feel comfortable giving me the criticism!" Disposition it mentally as something you may act on, or not. Make an effort to identify it as something in the past. Know that not every piece of criticism that someone gives should be taken as gospel.
5) Close: Close the loop on this dialog by thanking the person for his feedback. Let him know you are open to future feedback. If the criticism was unnecessarily harsh, let him know that you most appreciate feedback that is actionable and objective. This will send the subtle message that he could adjust his level of criticism.
Christmas Gifts for Women in Leadership
Leadership
Package $47
free shipping
Leadership For Women Package | 
Book: Skirt Strategies (Signed Softback) | + |  Development Guide: Skirt Studies 52-Week Study Guide | + | Unlimited Email Support |
BUY IT NOW $47
More about the Development Guide: Skirt Studies:
This is a 52-week guide for
independently managing your own development. It can also be used in a
study group as a roadmap for discussion.
The guide contains an activity or assessment each week for a year. Examples:
The guide contains an activity or assessment each week for a year. Examples:
- Identify a critical relationship at work. Conduct an expectations-setting dialog.
- Review your leadership strengths. Select one item for development and set a goal.
- Use an organizational tip to assess your desktop efficiency.
- Read a communications technique and try it out on someone.
- Specialty areas like Creativity Week, Movie Week, and Community Week
News for WOMEN in Leadership Get the AUDIO from the teleseminar
Skirt
Strategies: Your Unique Story of Strong Female Leadership
If you did not attend
the Dec 1 teleseminar, it is available as an audio download. (You will need to register
but it only takes a second.) Still free!
This teleseminar was a terrific success and over 1100 women downloaded it within the first 48 hours.
This teleseminar was a terrific success and over 1100 women downloaded it within the first 48 hours.
Website News
Check out my new website for Women in
Leadership and Women in Technology
Others need fixing?
Share 5 Tips for Handling Criticism with a Friend