Assertiveness in Conflict

Verbal: use emphatic statements, draw conclusions, avoid wishy-washy

Pace: move faster, show a sense of urgency

Intensity: practice vocal intensity

Gestures: eliminate non-assertive gestures such as shrugging shoulders or holding palms up in a helpless way

Eye contact: increase direct eye contact

Tenor: state more disagreements, be willing to object and know that it does not mean you are being objectionable

Approach: See how to diagnose.

Posture:  lean back, relax

Verbal: try more conditional statements, leave things open

Pace: slow down, take a breather

Intensity: use a more calming voice

Gestures: Stand shoulder-to-shoulder instead of face-to-face,

Eye contact: keep eye contact but think "warm", not intense

Tenor: find positive things to say, emphasize your approach is about the problem and not personal

Approach: See how to diagnose.