Dealing with defensive behaviors
(San Antonio, TX)
Touchy people are incredibly difficult to communicate with. As her boss, I am up against a wall with one particular employee who seems to turn off when I needed to give her corrective feedback.
I am a good leader. And I like to think I am a reasonable guy, easy to approach.
I get a little progress when I enter the conversation with clear openings about the fact that I need to tell her something. But it seems to come back to the same finish - she blurts something defensive out and I cannot get past the real feedback that I need to give her.
Any help appreciated.