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Workplace CommunicationYour Communication PlanHmmm … motherhood, world peace, and workplace communication.Let’s just try to solve everything here. Who Does it Best?The best success for high communication in organizations are those that have something going all the time. Formal and informal. Kind of a shotgun approach, which sounds a little inefficient, but it works for something as wide-angled as communication. This has been my direct experience. That means that communication is a regular part of every agenda. Not just communicating in meetings, but actually having a “communication plan” as part of most agendas. Something as small as effective business writing or as large as understanding interpersonal relations. Communication in organizations hinges on all of these. Interpersonal Relations and CommunicationsWhen the interpersonal relations within the company are developed enough to realize the importance of addressing communication barriers (we can talk about how to get you to that point), then the effort is greatly eased. A well-flowing dialog is heavily dependent on the relationship. For that reason, we consider communications a "people" issue - it is about people, their associations, their language, and a host of other factors. Pieces of a Communication PlanSo your goal should include some of these objectives(consider this a TO DO list for building a great office communication plan)
Regular, planned-for communication serves as a forcing function, an assurance that communication efforts will be looked at in the day-to-day meetings that your folks are attending. Positive indicators that communication is more likely to be handled daily:
Improving CommunicationBest Bet A balance of three elements![]() Overcoming Communication BarriersThe barriers occur in three distinct realms:person to person organization to person person to organization That may be generalizing a little, but it gets us to the point. Communication is highly dependent on the parties involved and the circumstances. Person to Person CommunicationTalking one-on-one to someone, in itself, is complicated. Think about all the factors that can affect it?What you are perceiving as the message is based on your History with the person Cultural factors Socio-economic perspective Gender Education Non-verbals Values Level of Trust Knowledge of the issue Interpersonal style (assertion level, people person) And that is JUST perception. What about intent? It is subject to the same variables. The message can get very convoluted quite quickly, even with good intent. Organization to Person CommunicationLots of opportunity here. If the ball gets dropped in organization to person communication, there is more at stake than simple misunderstandings. The productiveness of the business can falter.In this channel an employee should regularly see organizational intent. Items such as goals and metrics, major decisions and their justification, overall organizational direction, values, key strategies, etc. These are the responsibility of the leadership. Person to Organization CommunicationNot as much of a people issue, but still tricky.Great Offices handle this channel of communication through formal systems of gathering information. These systems - Idea submissions Employee councils Improvement steering committees Employee interviews Satisfaction Surveys |
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